Protecting Your Business

Protecting your IT network infrastructure, and your company’s valuable data, is perhaps one of the most challenging issues facing business owners. Leading research firms have conducted numerous surveys and reports to establish the impacts of network outages to a business, as it’s about the impact of network outages, not the event itself which is important – it doesn’t make a difference if it’s a keystroke or a natural disaster that causes you to lose your information!

There is also massive internal pressures being placed on most IT networks, the greatest being growth in storage use. It has been estimated that annually a business sees upwards of 60% of compounded growth. It has also been estimated that most organizations will have ten times the data in 2011 than they do today.

Other challenges that businesses face with their data management is:

• Data spread across multiple locations
• Business demands Zero downtime for critical ‘Class 1’ applications, such as accounting software

 

A poll conducted by Managed Objects Inc., published by mar.com interviewed 200 IT mangers also showed that:

 

• 82% stated they experienced applications outages in a year
• Their average downtime was 3-4 hours

Impact of losing critical systems

Listed below are the 4 core effects of having your network go down on you;

 

• Revenue Loss
• Damaged Reputation
• Loss of Productivity
• Increased Costs

Common Causes of Downtime

A study conducted by Ontrack, Data Availability Service Provider, lists the most common causes of downtime.

What Titan Offers

Desktop & Printer Rentals

With a fleet of business class desktops, printers and laptops that are readily available for rent. You know you can always rely on our service.  When our highly trained technician goes on site they will have stand-by machines ready to deploy. The rental includes:

 

• Microsoft Office 2003 – Business version
• Windows XP or Windows 7 – Business version
• Configuration of your email accounts to the desktop
• Configuration for the rental machine to your local network area network (LAN)

The Titan Help Desk

Titan promises to provide premium and reliable service all the time, which is why we’ve created the Titan Help Desk for your IT needs. The Help Desk allows for you to submit all your IT issues, concerns, requests and/or general questions an online ticket system. Once submitted the request is sent to our technicians via the Help Desk which is monitored 7 days a week.

The Titan Help Desk is available to all our clients, and best of all it is a FREE service!

 

Onsite Support Services

Titan’s premier service offering, and most widely used program, the Onsite Support Services program has been helping protect our client’s desktop networks since 1998. The service is customized for each of our clients, and provides complete peace of mind for a monthly fee. Onsite Support Services includes:

• Titan Help Desk
• 9am to 5pm Telephone Support
• Scheduled visits by a Titan Technician (weekly, biweekly, monthly, you choose!)
• Customized Service Level Agreement (SLA) between Titan and yourself
• 24/7 Out of hours emergency support

Whilst onsite the Technician carries out planned maintenance, user requests, and whatever else is required of them, with the primary goal being to keep your network devices running efficiently and effectively.

Our team of engineers and qualified technicians are available for consultation to help you make appropriate decisions about your IT network, as your partner we want to ensure that you’re mind is at ease.

Pay as you go IT Support

Many of our clients prefer the flexibility of paying for their IT services as, and when needed, for them we have introduced our competitive schedule of rates for all of our services.

List of Additional Services

Below is a list of just few of the services covered by our qualified technicians, including:

• Virus removal
• Hard drive formatting
• Setting up new user accounts
• Trouble shooting and support
• Transferring data between work stations
• Installation of new software
• Installing new computers and configuring them for the network
• Network Printer configuration & troubleshooting
• Planned maintenance on all network assets
• Network assessments & surveys
• Cable management